Questions about pricing and billing? Read them on the Pricing Page.
How do you sign contracts?
We’ll provide the contract via hellosign.com and we’ll sign digitally.
What is the start date of the subscription?
Same as the contract signing date.
In tools like Gmail or Slack, the moment you sign up the billing starts. Similarly, on signing the contract, you’ll get access to the Humane Club backend and can start working towards the launch of your website.
Who owns the code base of the Humane Club?
Even though WordPress is open source, we have built many layers of plugins on top of it so WordPress can function the way we want it to. We own that codebase.
You receive a non-exclusive license to the code for the subscription period for a specific website. In fact, you cannot even reverse-engineer or modify the code.
Who owns the content and data of your website?
All the content uploaded or stored on your Humane Club website is owned by you. This also makes you accountable and responsible for any infringement, use, preservation, decency, and secrecy of such content, and data.
What about the features that are custom-built?
We believe in paying it forward within the community. You are already receiving various software features that other clients have commissioned us to build. When you commission custom features, those too will be freely made available to all other members of the Humane Club.
Where is the data center located?
Your data center locations can be located at one of these places — Iowa, South Carolina, Oregon, Montreal, Belgium, London, Netherlands, Taiwan, Tokyo, and Sydney.
What happens to my content when I cancel the plan or move out from the Humane Club?
We’d be sorry to see you go. Let us know your reasons so that we can improve our app!
But you don’t need to worry about your content. We will give your export of all your content in the format that WordPress supports. With your domain and WordPress export, you can set up a new website.
How do I ensure the continuity of features on my website?
When you use services like paid GmaiI for Business, you get Gmail but as part of a business’s domain e.g. firstname.lastname@example.org. When your subscription is on, you can use all their tools and features. Once you stop the subscription or exit, you do not get to use their services/ features. What you can do is export out all your content, data, contacts, emails, etc. and the freedom to continue using your domain.
Much like Gmail, humane.club is also a hosted service. You pay subscription fees to license our software and use its features. If you stop the subscription or exit at any time, you do not get to retain/use the website, it’s features or the code. We give you export of:
What happens to my website in case the Humane Club should close one day?
First of all, we’re not planning to shut down or sell the company. We’re alive and doing well and we’re excited about the future. But you never know. If at some point we can’t support and host your website anymore, we will make it easy for you to export all the content out from the Humane Club to give you the option to host them yourself.
What is the refund policy?
We are not able to offer refunds. Here’s why —
What is the notice period?
So far, our customers see their website as a strategic asset and do not want ad hoc shutdowns. Hence, the notice period is six months.