The Answer Is YES 🤝

We made a clear and fair contract with mutually beneficial terms. It has been vetted and signed by all club members.

In the rarest of rare cases, we have accepted changes to the contract only if it makes the contract more fair and can be rolled out to all members.

Aye, we too aren’t big fans of paperwork. We digitally sign contracts as PDFs.

Aye, the contract starts immediately on signing. We’ll immediately start onboarding you.

Aye, all the content uploaded or stored on your website is owned by you. This also makes you accountable and responsible for any infringement, use, preservation, decency, and secrecy of such content, and data.

No. You only receive a non-exclusive license to Supercharged WordPress for the membership period for a specific website. We own the designs and code.

You cannot reverse-engineer or modify the code or use it in another website.

We believe in paying it forward within the community. You are already receiving various software features that other members have commissioned us to build.

When you commission custom features, those too will be freely made available to all other members.

In return, you’ll get Upgrade The Club 50% discount on software design and development fees.

Yes. We’ve outsourcing hosting to WPEngine.com.

Reliability

WPEngine.com is one of the most reliable and secure WordPress hosting provider.

On the edge

Your data center locations can be located at one of these places — Iowa, South Carolina, Oregon, Montreal, Belgium, London, Netherlands, Taiwan, Tokyo, and Sydney.

Security

Addressing your concern of WordPress security, we have chosen one of the best WP hosting service providers (WP Engine). Following are the best practices and standards that they follow to ensure sites are secured

• Disk write protection limits the processes that can be written to disk so that malicious code inside theme/plugin cannot enter the site
• Disk write limitation — All attempts to write to the disk are logged so that we can identify both malicious and non-malicious code
• Disallowed plugins — Some plugins may expose a website to vulnerabilities. WP Engine’s system scanner searches for these plugins and automatically disables them. Also, we do not use any third party plugin
• Proprietary firewall — WP Engine uses a proprietary firewall to automatically direct good, bad and malicious traffic. There are a number of checks in place that allow system to determine which traffic should be allowed, such as real human traffic or search engine crawlers, and which traffic should not, such as malicious activity or scraping bots.

Here is the link that describes above in detail – https://wpengine.com/support/wp-engines-security-environment/

Our members see their website as a strategic asset and do not want ad hoc shutdowns. Hence, we’ve a mutual notice period of six months.

We will give your export of all your taxonomy, users, content, images, videos, etc. in the format that WordPress supports.

You continue to operate your website with another vendor considering you’ve access to:

• Your domain
• A WordPress export of your content

However, you won’t get access to features, design and page setup on Supercharged WordPress.

Analogy: Humane Club is like Gmail For Business. When you pay for Gmail For Business, you get all of its features. When you exit, you can get a data export. However, you lose access to Gmail’s features.

Yes, only when we cancel your membership without cause.

In all other situations, we are not able to offer refunds. Here’s why —

• SaaS products that charge a monthly subscription fee do not make upfront time investments. It is a much more transactional switch on and off of a service. 
• In our case, we charge the annual fee in advance. This gives us confidence to go ahead and put in significant time and effort investment upfront from day 1 itself in information architecture, discovery, page setup, etc.
• In fact, our entire business model is based on building long-term relationships and working in annual arcs.

We’ve been in business since 2013. The Humane Club is our life’s work. We’ve no plans to shut down or sell the company.